Question 1

Can I buy a plan for my student?

Accepted Answer

Yes — most of our plans are bought by parents. You'll check out with your own payment details and enter your student's name, campus, and pickup location. We confirm the weekly schedule directly with them, and the receipt goes to you. Any overage or add-on charges are billed to the card on file.

Question 2

Do I pay for the entire semester up front?

Accepted Answer

Yes. When you sign up you will be charged for the entire semester according to the plan you have chosen. For those signing up part way through the semester, the fee will be prorated. Any “extras” such as weight overages will be charged periodically throughout the semester.

Question 3

How often do you pick up and deliver?

Accepted Answer

Once a week, on your campus's assigned day. We run each school on a set day, so everyone at your college is on the same weekly route — that's a big part of what keeps the plan affordable. Each visit is a single quick exchange: we hand off your clean, folded bag and collect the next one in the same stop. You'll get your day when you sign up.

Question 4

How do I know how much laundry I've sent?

Accepted Answer

Each week you will get a printout with your weight for that week.

Question 5

Where do you wash my clothes?

Accepted Answer

Everything is washed in our own facility in East Rochester — never sent to a third party. Your laundry is handled start to finish by our team on our own machines, and each student's order is washed, dried, and folded separately from everyone else's.

Question 6

Do I need to separate my clothes?

Accepted Answer

No, we do that for you. Two things help us do it well: please separate anything that came off together — two shirts pulled off at once, or shorts with briefs still inside — and un-ball your socks. Everything else, just put it in the bag.

Question 7

Do you have a referral program?

Accepted Answer

Refer a friend, and when they sign up you get $20 in account credit — good toward overages, add-ons, or your next semester's plan. Up to three referrals per student.

Question 8

Do I get a laundry bag?

Accepted Answer

You get two, tagged with your name — one with you, one with us. That's what makes the weekly swap work: there's always a clean bag coming back and an empty one going out. Both are yours to keep for the semester/year.

Question 9

What happens over breaks and holidays?

Accepted Answer

When campus is closed, we don't collect — and that week doesn't count against your 16 pickups. Your plan picks back up when you're back. Weeks you skip by choice don't carry forward, so if you're around and your bag isn't out, that one counts as used.

Question 10

What if my plan isn't big enough?

Accepted Answer

Move up to the 30 lb plan any time in your first three weeks and we'll simply charge the difference — no penalty for guessing wrong at sign-up.

Question 11

What detergent do you use?

Accepted Answer

Eco-friendly detergent and fabric softener, included in every plan. If you have sensitive skin or a product you prefer, tell us at sign-up — we'll note it on your account and use what you send us instead, at no extra charge.

Question 12

What if something is lost or damaged?

Accepted Answer

Report it within 48 hours of delivery and we'll make it right.Mix-ups are rare by design. Each student's order is washed, dried, and folded separately, name-tagged at every washer, dryer, and folding table, tracked by barcode from pickup through delivery, and monitored on video from sorting to packaging.We check pockets as a matter of routine, but pens, lip balm, and similar items can still cause damage — please empty your pockets before your bag goes out, as we can't be responsible for damage those items cause. We'd recommend keeping anything of unusual or sentimental value out of your weekly bag.

Frequently Asked Questions

Can I buy a plan for my student?

Do I pay for the entire semester up front?

How often do you pick up and deliver?

How do I know how much laundry I've sent?

Where do you wash my clothes?

Do I need to separate my clothes?

Do you have a referral program?

Do I get a laundry bag?

What happens over breaks and holidays?

What if my plan isn't big enough?

What detergent do you use?

What if something is lost or damaged?

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